Customer Service

However, keep in mind that the toll system also takes foreign drivers into account. Have a debit or credit card handy when paying online. You can also use your bank details and account number here.


First, go to the official website PaybyPlateMa to pay your tolls. Invoices are collected through video images of the panels.

Also, never access the pay-by-number service when you have the payment form. If someone agrees to pay by mail to the United States, they can make the payment by:

Commonwealth of Massachusetts

  • EZDriveMA Payment Processing Center
  • P.O. Box – 847840
  • Boston
  • MA 02284-840

You can also make a payment by sending a check to

EZDrive MA Customer Service Center

  • P.O. Box 8007
  • Reddish-brown, MA 01501-8007
  • Customer Service Pay By Plate MA

Customers wishing to make a replacement payment by mail can write to

EZDrive Customer Service Center

  • P.O. Box 8007
  • Reddish brown
  • Massachusetts 01501-8007


If you have a problem with the service, you can write to

EZDriveMA Customer Service Center

  • 27 Midstate Drive Auburn
  • MA 01501 – 1800
  • Fax: 508-786-5222

Email: [email protected]


If you need help with your PaybyPlateMa login account, simply contact us using the contact details listed here:

  • EZDriveMA Customer Service Center,
  • P.O. Box 8007,
  • Brown
  • Massachusetts 01501-8007

General inquiries about the PaybyPlateMa MA service can be directed to the Customer Service Center at 27 Midstate Drive Auburn, MA 01501-1800 or by fax: (508) 786-5222. If you want to communicate by email, please use the email address: [email protected].

You can visit the official license plate website at to pay the toll using video images of license plates.

An excellent example of technological advancement, the portal has made it easier for the management team to manage drivers across the state. PaybyPlateMa can be real-time assistance for those drivers who find it frustrating to queue just to pay tolls and waste time.